CX - Details & Rhetoric!

CX - NOT just for sounding loud & nice!0

Customer Success - Customer Fulfilment - Customer Engagement - Customer Relationship - Customer Obsession - Customer Experience - Customer Support - Customer Satisfaction

It is necessary to parameterize the terms being bandied about or shouted-around, to bring an aura of feel-good! You will need to make them measurable with plans & demonstrable with deliverables.

It should also lead to a roadmap on what will be done in successive periods of assessment through deliverance and how it will be benchmarked with prevailing status of execution results.

So - CX is not just a rhetoric! The devil lies in details of how they are being deployed.

Thank you for your attention to this matter 😁 

(Sanjaya Hasthak)

SBS Dimensions - India.

(HIGH-VALUE SALES ENGINE DESIGN & EXECUTION PERFORMANCE SUPPORT)

info@SBSdimensionS.com | +91-8050022587 (m/WA)